Privacy Policy

Last updated: 12 November 2026

1. Who we are

Kaelor Logistics Ltd is the controller responsible for the personal information covered by this policy.

This policy explains how we handle personal information when you visit www.kaelorlogistics.co.uk or contact us through our website, email or telephone. It does not cover all information processed during delivery operations or the management of drivers and staff.

For questions about this policy or your personal information, contact:

Email: info@kaelor.co.uk
Telephone: 01473 806262

2. Information we collect

When you make an enquiry, we collect information you provide, which may include:

  • Your name and company name.

  • Your email address and telephone number.

  • Collection locations, depot details and transport requirements.

  • Information about proposed routes, volumes, operating days and start dates.

  • Messages, attachments and subsequent correspondence.

Please only provide personal information relevant to your enquiry.

When you browse our website, Squarespace processes technical information needed to host, deliver and protect the website. This may include your IP address, browser type, device information and information about your interaction with the site.

If you accept analytics cookies, we also collect information about how visitors use our website.

3. How and why we use information

We use enquiry information to:

  • Respond to messages and requests.

  • Discuss service requirements and assess whether we can help.

  • Prepare quotations and proposals.

  • Arrange services and manage business relationships.

  • Keep relevant correspondence and records.

  • Resolve complaints or disputes and meet legal obligations.

We use website information to operate and secure the site and, where you agree to analytics cookies, understand visitor activity and improve its content.

4. Our lawful bases

We rely on the following lawful bases, depending on the purpose:

Legitimate interests: responding to business enquiries, communicating with company representatives, developing and managing business relationships, maintaining relevant records and protecting our website. We consider these interests alongside your rights and reasonable expectations.

Contract: where processing is necessary to fulfil a contract with you personally, or to take steps you request before entering into one.

Legal obligation: where processing is necessary to comply with applicable law.

Consent: for optional analytics cookies where consent is requested through our cookie banner. You can withdraw that consent through Cookie Preferences.

You do not have to submit an enquiry. However, without sufficient contact details or information about your requirements, we may be unable to respond or provide a quotation.

5. Who receives information

We use service providers to operate the website and manage enquiries:

  • Squarespace: website hosting, form processing and website analytics.

  • Google services, including Gmail and Google Drive: receiving, storing and managing enquiries and correspondence.

Information may be accessed by authorised people working for Kaelor Logistics where necessary for their responsibilities.

Where relevant to your enquiry or requested service, we may share necessary information with delivery or transport partners. We may also disclose information to professional advisers, insurers, regulators or authorities where necessary for advice, legal obligations or the handling of claims.

6. International processing

Squarespace and Google operate internationally, so information may be processed outside the United Kingdom, including in the United States.

Applicable transfer arrangements may include UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework for eligible recipients, or approved contractual safeguards.

Squarespace describes its arrangements in its Data Processing Addendum. Google describes its arrangements in its Google Workspace data processing terms.

You can contact us for further information about the safeguards relevant to your information.

7. How long we keep information

We keep enquiries and correspondence for as long as they remain necessary for the purpose for which they were collected.

When deciding how long information is needed, we consider:

  • Whether an enquiry or discussion remains active.

  • Whether there is an ongoing business relationship or service requirement.

  • Whether correspondence is needed to understand previous agreements or decisions.

  • Relevant legal, accounting, insurance or dispute requirements.

We review retained information and delete or anonymise information that is no longer needed. Records connected with a contract or dispute may need to be retained longer than an unsuccessful enquiry.

8. Cookies and analytics

Cookies are small files stored on your device.

Essential cookies support functions such as website security and remembering your cookie preferences.

Optional analytics cookies help us understand how visitors use the website, including which pages are visited. These are restricted until you give permission.

Our banner offers these choices:

  • Accept all: allow optional cookies.

  • Essential cookies only: decline optional cookies.

  • Manage cookies: customise your choices.

You can revisit your decision using the Cookie Preferences control on the website. Withdrawing consent does not affect processing that took place before withdrawal.

You can also manage cookies through your browser settings. Blocking essential cookies may affect some website functions.

Further details about Squarespace cookies, including their purposes and durations, are available in The cookies Squarespace uses.

9. Protecting information

We are responsible for taking appropriate technical and organisational measures to protect personal information and limiting access to people who need it for their work.

No online service can guarantee absolute security. Please avoid including sensitive personal information in a general website enquiry.

10. Your rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Have inaccurate or incomplete information corrected.

  • Request deletion of information.

  • Request restrictions on how information is used.

  • Receive certain information in a portable format.

You also have the right to object to processing based on legitimate interests.

Where we rely on consent, you can withdraw it at any time.

These rights are not absolute and may be subject to legal exceptions. Contact info@kaelor.co.uk to make a request. We may need to verify your identity before responding.

We normally respond within one month, subject to any extensions or other provisions permitted by law.

11. External links

Our website links to external services, including social media and WhatsApp. Those services handle information under their own privacy policies. Please review their policies when using them.

12. Complaints

If you are concerned about how we handle your personal information, contact info@kaelor.co.uk so we can investigate.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:

Website: ico.org.uk/make-a-complaint

13. Changes to this policy

We review this policy when our website or information-handling practices change. Updates will appear on this page with a revised date. Where required, we will bring significant changes to your attention.